1. Processing Time
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Orders are processed within 3-7 business days (excluding weekends and holidays) after receiving payment confirmation.
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Processing times may vary during peak seasons or promotional periods.
2. Shipping Rates & Delivery Estimates
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Shipping charges for your order will be calculated and displayed at checkout.
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Estimated delivery time depends on the shipping method selected:
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Standard Shipping: [3 - 5] business days
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Delivery delays may occasionally occur due to unforeseen circumstances.
3. Shipping Carriers
We use the following carriers to deliver orders:
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Kerry Express
4. Shipping Restrictions
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We currently do not ship to international territory.
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We do not ship to P.O. boxes, or APO/FPO addresses.
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Certain items may have shipping restrictions due to size, weight, or regulations.
5. Order Tracking
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A tracking number will be provided via https://th.kex-express.com/en/track/ once your order has shipped.
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You can track your package using the provided link or directly on the carrier's website.
7. Lost or Stolen Packages
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We are not responsible for lost or stolen packages confirmed as delivered by the carrier.
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If you believe your package is lost, please contact the carrier for assistance.
8. Damaged Items
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If you receive a damaged item, please contact us within 5 days of delivery with photos of the damage.
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We will review your claim and provide a replacement or refund as applicable.
9. Contact Information
For any shipping-related inquiries, please contact us at siamhealth2022@gmail.com