Q: What kind of event is it? I noticed it mentions a livestream?
A: It’s a live event with Latte Kim on the Smoothlife website. Only those who are selected as lucky fans can participate in the activity. For those who are not selected, you can still watch the livestream on the Smoothlife website.
Q: Which products are eligible for VIP?
A: All products on the website. Every 499 THB spent earns 1 VIP entry.
Q: How can I get a chance for VVIP?
A: By purchasing the Subscription sets specified by the company.
Q: Can receipts be combined for VIP?
A: Yes, you can combine receipts. Example: Buy 300 THB today and 299 THB tomorrow — total 599 THB counts as 1 entry.
Q: Can receipts be combined for VVIP?
A: Yes, once you collect 3 Subscription sets, you will receive 10 VVIP entries immediately.
Q: What is the last day to make a purchase?
A: December 10, and you must submit the form by 23:59.
Q: Where can I check my entries?
A: You can check your entries through Line OA: @smoothlifeofficial.
Q: What activities will be at the event?
A: Updates about the event will be released gradually via:
• X: Smooth Life Official
• IG: smoothlife_official
• Facebook: Smooth Life
Q: Can I transfer my entry to someone else?
A: No. Doing so will be considered as giving up your entry, and a standby participant will replace you.
Q: How do I verify my identity on the event day?
A: You must verify in person with your ID card with the staff.
Q: How can I cancel the Subscription?
A: You can cancel your subscription 10 days before the next credit card billing cycle. Cancellation must be requested through Line OA: @smoothlifeofficial only.
**The order that has already been placed cannot be cancelled**
Q: Is credit card the only payment method?
A: For Subscription packages, you can pay by credit card or contact Line @smoothlifeofficial to pay via bank transfer.
Q: For the Subscription price, does one payment cover 3 months or do I pay monthly?
A: The Subscription requires a one-time payment, and the website will send 1 set per month for 3 months.
Q: To get the extra points, do I need to buy 3 different Subscription sets (non-duplicate), or can they be the same set?
A: They must be different. You must purchase Set 1, Set 2, and Set 3 — one of each — to receive the 10 bonus entries.
Q: Can I buy more than one of each Subscription set?
A: Yes, you can. The admin team will combine your entries.
Q: Can I buy the 3 Subscription sets separately, or must I buy them all at once to get the 10 extra entries? Will the brand combine them if I buy on separate receipts?
A: We recommend purchasing them all at once, but if you buy them separately, we can still combine the entries for you.
Q: For Set 1, will I receive a total of 9 jars = 3 jars per month?
A: No. You will receive a total of 3 + 1 jars. We ship 1 jar per month, and you get an extra bonus jar in the final month. Total: 4 jars for 729 THB.
If you encounter any other issues, please contact our Line OA: @smoothlifeofficial.
